Which statement about the North Carolina Working With Real Estate Agents brochure is NOT true?

The statement regarding the mandatory use of the North Carolina Working With Real Estate Agents brochure in all real estate transactions is not true. While the brochure serves an important purpose in informing consumers about their rights and the various types of agency relationships in real estate, its use is not strictly required in every transaction. Certain exceptions may apply, such as in commercial real estate dealings, where the requirements can differ.

The key points regarding when and how this brochure must be presented highlight its role primarily as a consumer protection tool rather than a blanket requirement for all types of transactions. By understanding the specific conditions surrounding its distribution—such as the obligation to provide it upon substantial contact or in cases initiated by phone—agents can comply with regulations effectively while recognizing situations where the brochure is not needed.